Email Support
Send us your question or issue and we'll respond by the next business day.
[email protected] Response within 1 business dayPriority Support
On the Growth or Pro plan? Get a faster response with a dedicated support line.
[email protected] Response within 2 hours (business hours)Privacy & Legal
Data requests, account deletion, GDPR/CCPA rights, or terms questions.
[email protected] Response within 10 business daysSend us a message
Prefer a form? We'll route your message to the right team.
Frequently Asked Questions
Quick answers to the questions we hear most often.
Go to Settings → Billing → Cancel Plan in your Maxflow dashboard. Your access continues until the end of the current billing period. No questions asked, no hidden fees. If you need help, email [email protected].
Monthly plans are non-refundable. Annual plans can be refunded on a pro-rated basis within 30 days of payment, minus any credits consumed. Email [email protected] with your account email and reason, and we'll process it within 5 business days.
Max sends messages according to the automation workflows you've configured. Go to Automations in your dashboard to review active sequences. To pause all outgoing messages immediately, use the Pause Max toggle in your dashboard header. If you believe this was a bug, contact us right away at [email protected].
Go to Settings → Integrations. You'll find one-click connectors for Facebook, Instagram, Google Ads, HubSpot, Salesforce, and more. Each integration has a setup guide. If your tool isn't listed, email [email protected] — we may already have it in beta.
Maxflow uses Google Gemini for text and image generation, ElevenLabs for voice and audio, and proprietary models for lead scoring and automation logic. Your prompts and data are processed under our AI processing policy — we do not use your data to train external models.
Yes. We act as a data processor for your customer data and sign Data Processing Agreements (DPAs) with all enterprise customers. For DPA requests or GDPR questions, email [email protected]. For details on your rights and our data practices, see our Privacy Policy.
Common causes: (1) Your Twilio number hasn't been registered for A2P 10DLC yet — go to Settings → SMS to register; (2) The contact has opted out (replied STOP); (3) You've hit your monthly SMS limit — check Settings → Usage. If none of these apply, email [email protected] with your account email and the error message.
Request Account & Data Deletion
Under GDPR, CCPA, and our own commitment to your privacy, you have the right to request deletion of your personal data and all associated account information. Here's how:
Self-service (fastest): Log into your Maxflow account, go to Settings → Account → Delete Account. This immediately schedules your account and all data for permanent deletion within 30 days.
Email request: If you can't access your account, email [email protected] with subject line "Data Deletion Request" and include the email address associated with your account. We'll verify your identity and confirm deletion within 10 business days.
What gets deleted: Your profile, leads, contacts, content, generated assets, automation history, and billing records (except records required for tax/legal compliance, retained for up to 7 years per IRS requirements).
Confirmation: You'll receive an email confirming deletion within 30 days. Encrypted backups may retain data for up to 90 additional days before being purged.